Reference

What Governs Your Account on surgvip

These terms set out how your account works, what we collect, and what applies when you use surgvip in Indonesia — where local law and eligible regions permit. Payments through DANA, OVO, and GoPay, account access, and data handling are all covered here.

Account TermsData & PrivacyDANA, OVO, GoPay ContextIndonesia EligibilityContact Rights
surgvip What Governs Your Account on surgvip
CONTACT POLICY

Reach Us About Any Legal Query

If you have a question about how your data is used, want to request a correction, or need clarification on account eligibility in your region, our support team is available through the channels below. For wallet-linked issues involving DANA, OVO, or GoPay, include your registered wallet number when you write in so we can locate your account faster.

Live Chat Open the chat widget from any page on surgvip. Describe your legal or account query and our team will respond with the relevant policy detail.
Email Support Send your request to our support address for written records. Useful when you need a documented response about data retention or account closure.
Account Help Centre Head to the Help section inside your account to find policy articles, wallet-matching steps, and the process for submitting a data access request.
ACCOUNT SECURITY

How We Protect Your Data and Account

We apply security measures at each layer of your account — from login to payment verification. Account access uses OTP confirmation tied to your registered phone number, so no login proceeds without that step. Wallet data for DANA, OVO, and GoPay is stored in encrypted form and is never shared with third parties outside of the transaction verification process. You can request a copy of the data we hold, ask us to correct inaccurate records, or ask us to close your account entirely.

OTP-Secured Login

Every login triggers a one-time code to your registered number. No session opens without that confirmation, keeping your account locked to your device.

Encrypted Wallet Data

DANA, OVO, and GoPay wallet details are stored with encryption. We use this data only for transaction matching and identity verification — nothing else.

Data Access Requests

You can ask us what data we hold on your account. Submit a request via live chat or email and we will respond with your records within a reasonable period.

Account Closure Process

To close your account, contact support before any scheduled term update. We will confirm closure and outline the data retention period that applies after closure.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how eligibility works in Indonesia. If your question is not here, contact support through live chat or email.

Availability depends on local law and the eligible regions in which you access the platform. We recommend you confirm that access is permitted under the laws where you are located.

We verify DANA, OVO, and GoPay wallets against your registered account name to prevent unauthorised use. A mismatch will pause withdrawals until the details are corrected.

Submit a data access request through live chat or email support. Include your registered phone number so we can locate your account and prepare the relevant records.

You can request account closure and ask about data deletion. Some records are retained for the period required by dispute resolution and transaction audit requirements.

We post a notice on the platform whenever terms are updated. Continuing to use your account after that notice appears means you have accepted the revised terms.

Encrypted wallet data is retained for a limited period following closure to satisfy dispute and audit requirements, then removed from active systems. Contact support for specifics.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.