Moving Your Balance Back to Your Wallet
Withdrawals on surgvip go back to the same wallet you used to deposit. Head to the cashier, switch to the withdrawal tab and select DANA, OVO or GoPay. Enter the amount you want to move out. If your account verification is complete, the request goes to the payout queue straight away. We do not set a guaranteed release time, but your wallet
will notify you the moment the transfer lands. Keep your wallet account details accurate — mismatched numbers will hold the request until support clears it.
- Open withdrawal tab — Go to the cashier and tap the withdrawal tab — it sits next to the deposit tab in the same screen.
- Select payout wallet — Choose DANA, OVO or GoPay and confirm that the wallet number shown matches your registered account.
- Enter and submit — Type the amount to withdraw, review the details on the confirmation screen and submit the request.
- Wait for wallet notification — Your wallet app sends a notification when the transfer arrives — check there first before contacting support.