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How surgvip Handles Your Personal Data

This page explains what data surgvip collects when you use your account, how we store it, and what rights you have over it. Availability depends on local law and eligible regions in Indonesia.

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access or delete dataCookie and tracking clarityIndonesia-region scope

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account information, or need to ask us to delete specific records, our support team handles these requests directly. You can reach us through live chat on the site, by email, or via the in-app help screen on your mobile browser. We aim to respond to all data requests within a reasonable period and will confirm receipt when your message arrives.

Live Chat Start a chat session from the account menu on any page. Identify your request as a privacy or data query so the right team picks it up.

Email Support Send your privacy request by email with your registered account address in the subject line. We use that to verify your identity before processing.

In-App Help On mobile, open the help screen from the bottom menu, select Account and Data, then submit your request through the form shown.

What We Collect and Why We Collect It

surgvip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with surgvip, we collect the details you enter during registration — name, email address, and the mobile number tied to your login. When you add a payment method, we record the wallet type you used — for example DANA, OVO or

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GoPay — along with transaction references so we can match deposits and withdrawals to your account accurately. We do not store your full e-wallet PIN or password; those stay inside your wallet app. We also collect device and session data: your browser type, IP address, and
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pages visited. This helps us detect unusual login attempts and keep your account secure. If you contact support, we keep a record of that conversation for service continuity. All data is held on servers with encryption in transit and at rest. We do not sell your
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personal data to third parties. We may share limited data with payment processors — strictly to complete a transaction you initiated. Retention periods vary by data type; account-level records are kept while your account remains active and for a period afterward as required by applicable law.
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You can request a copy of your data or ask us to delete it by contacting support directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is part of how we operate the account system, not an afterthought. Every connection between your device and surgvip runs over SSL encryption. Account sessions on mobile — whether you are in Jakarta or Bandar Lampung — expire after a period of inactivity so that a shared or lost device cannot be used to access your wallet history. Here is what we do across the four key areas.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can limit non-essential cookies through your browser settings at any time.

Account Security

Login uses OTP verification to your registered mobile number. If we detect a new device or unusual location, an extra verification step is triggered before access is granted.

Data Retention

Active account data is kept while your account is open. If you close your account, most personal data is removed after the retention period required under applicable law ends.

Your Request Rights

You can ask us to send you a copy of the data we hold, correct inaccurate details, or delete your account data. Submit the request through live chat or email and we will verify your identity first.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how your account data and wallet information are handled on surgvip. If your question is not here, reach us through live chat or email.

We collect your name, email address and mobile number at registration. If you add DANA, OVO or GoPay, we record the wallet type and transaction reference — not your PIN.

We do not sell your data. We share limited details with payment processors only to complete a transaction you started. No other third-party data sharing takes place without your consent.

Contact us via live chat or email with your registered account address. We will verify your identity and send you the relevant data within a reasonable response window.

Yes. Submit a deletion request through live chat or the in-app help screen. Some data may be retained for the period required by applicable law before full removal is completed.

Session cookies keep your login active. Analytics cookies help us fix slow-loading pages. You can turn off non-essential cookies any time through your browser's privacy settings.

No. Your DANA, OVO or GoPay transaction records are visible only inside your account and to our payments team for verification. They are not shared with other accounts or publicly accessible.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFast Register Guide Appsurgvip App

How surgvip Handles Your Personal Data

How to Contact Us About Your Privacy

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Your Request Rights

Common Questions About Your Data and This Policy

01 What personal data does surgvip collect when I register?

02 Does surgvip share my data with anyone?

03 How can I get a copy of the data surgvip holds about me?

04 Can I ask surgvip to delete my account data?

05 How does surgvip use cookies on the site?

06 Is my wallet payment history visible to other people?

Privacy Policy

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